This privacy and security policy applies to all services and sites managed by Knowledge21. If you have any questions about this privacy policy, please get in touch via the contact form.

We at Knowledge21 reiterate our commitment to you and our concern regarding your privacy. This privacy policy describes the collection, usage and disclosure of personal data. We work to maintain the transparency of the relationship with our users and to protect their data.

Collection of Personal Data

Knowledge21 collects data in the following ways:

A) Information actively supplied by the user

We collect personal identification information (e.g. name, e-mail etc.) via the forms for requesting newsletters and other information, or during the download of free material. Furthermore, in finalizing commercial transactions, we collect additional data, such as: SSN, phone number and credit card number.

B) Collection of navigation data

We use Google Analytics (through cookies) to collect navigation data, such as: browser, operation system, IP address.We also analyze user behavior, recording information such as: content visited, time, clicks, page views and other actions to help improve the services offered.

We also use Facebook Ads and Google Adwords conversion pixels to monitor digital marketing actions.Thus the metrics supplied by these platforms are used to increment the content made available to users.

By using the Site, you agree with the collection of navigation data.

Use and publication of information

– No third party data is shared by us with third parties. Knowledge21 values your privacy and uses the information supplied by users in the following ways:

– Sending notifications and/or e-mail marketing. This channel is used for sending segmented circulars about trainings, coaching, articles and news in the world of agile.

Carrying out commercial transactions, in the case of supplying credit or debit card data with the objective of finalizing a purchase. Knowledge21 uses this information exclusively for the purpose of processing the payment in question and does therefore not store it in its database.

In the case of a Public Authority requesting access to stored information, the user will be notified so that they may take any defense measures necessary.

Information security

Knowledge21 continually maintains adequate security measures with a view to protecting against unauthorized data access, and against access to any security backups made.

We restrict access to information to people who need this information in order to provide necessary user support, or to improve our services. These individuals have confidentiality obligations and are subject to disciplinary punishment, including the termination of their employment contract and criminal prosecution, should such obligations not be met.


If you no longer wish to receive information about agility, training and coaching, based on personal information, it is possible to request exclusion. Get in touch with us.

Contact Us

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