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Liquidating the technical debt

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Liquidating the technical debt

The expression “technical debt” was first used by Ward Cunningham. He drew this analogy to monetary debt, like when we borrow money from the bank, and it accumulates interest and makes the debt grow. However, at some point, we need to make a plan to repay it. If you’ve never heard this expression before, Martin… Read more »

“Feelings and Paths” Retrospective

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Many people complain about lack of team engagement in retrospectives. Because of that, the facilitator’s role is to guide the participants to reach the desired results. That means helping the team to create; understanding and accepting them. Therefore, the facilitator also has to be creative. The basic technique “what went well, what didn’t” fails to… Read more »

Five Fingers: A Facilitation Technique

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Five Fingers Have you ever been in a never-ending meeting, discussing things for hours or trying to reach a consensus? It’s stressful, isn’t it? I would like to show you a facilitation technique developed specifically for reaching consensus. But what does consensus mean? Contrary to what many people think, reaching a consensus doesn’t mean achieving… Read more »

NPS – Measuring Customer Satisfaction

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NPS – Measuring Customer Satisfaction The Net Promoter Score is a technique that is widely used to measure your customers’ satisfaction with a product offered by you or your company. It’s also a practical and straightforward calculation. As the name implies, the result is the percentage of people who promote your brand/product or, in other… Read more »