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Coaching the Agile Coach

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coaching the agile coach

At K21 I learned that, in order to achieve agile transformation results, you need to pay attention to the four domains of agility: Business, Cultural, Organizational and Technical. To be a good agile coach, I must know my competence in each of these domains. But how do I find out? Rodrigo de Toledo answered this question through… Read more »

NPS – Measuring Customer Satisfaction

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NPS – Measuring Customer Satisfaction The Net Promoter Score is a technique that is widely used to measure your customers’ satisfaction with a product offered by you or your company. It’s also a practical and straightforward calculation. As the name implies, the result is the percentage of people who promote your brand/product or, in other… Read more »