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NPS – Measuring Customer Satisfaction

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NPS – Measuring Customer Satisfaction The Net Promoter Score is a technique that is widely used to measure your customers’ satisfaction with a product offered by you or your company. It’s also a practical and straightforward calculation. As the name implies, the result is the percentage of people who promote your brand/product or, in other… Read more »

Product Backlog, Continuous Planning and the Horizon Analogy

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Product Backlog

Imagine this scenario: you’re out in the street watching the city in front of you. Buildings, cars, people and other things are distributed from where you are standing to the distant horizon. To describe what you see, what level of detail can you use in your description? Now imagine your next software development project. When you… Read more »