Certified ScrumMaster ® (CSM)

We deliver the true Agile experience

CSM + Agile Culture + Facilitation Techniques + Team Building

Master your Scrum skills, learning from a trainer with global experience. Get your CSM in a dynamic, interactive, hands-on and engaging class by discussing real scenarios and paradigm shifts. Be prepared to succeed in your Agile career and increase the Return on Investment of your products and services.

A Certified ScrumMaster® aims to become an expert in Scrum, by being knowledgeable about values, principles, practices, and techniques, taking Scrum Teams to the next level.

CSMs are “servant leaders”, helping the Scrum Team to achieve a high-performing state that raises the bar when it comes to delivering twice the work in half of the time. CSMs also protect the team from both internal and external distractions, focusing on what really matters: value.

Scrum Alliance certified scrummaster CSM Badge


This brief email to share with you the pleasure of being now a certified scrum master, and also tell you again how much your program was inspiring and how it gave me lots of thoughts.
Thank you, and I look forward to meeting with you.

P. Simon-Granier - Dallas, TX

Thank you so much for the great training class.
I loved the experiences you shared, I am trying to use some of them in my personal and professional life.
Also, I have completed the CSM test and received the certification.

H. Sahota - New York City, NY

I really enjoyed your class. It was one of the best training classes I ever attended. You did a great job providing value well beyond what is needed for the test.

M. Sieve - Dallas, TX

Thank you for a wonderful class. I took the exam on Saturday and passed 100 was my score!

Schenkel S. - New York City, NY

Thank you for the class! It was a last minute decision and I’m so glad I did. You managed to fulfill the scrum requirements but also impart such valuable business knowledge. I was able to pass the test with 100%. I will be forever grateful.
All the best to you and your company!

M. pan - New York City, NY

Thank you for a wonderful two days. I appreciate your expertise and specially your passion. I’m hoping that I will have another opportunity to learn from you again.

M. Walker


  • 2-day CSM In-person Course
  • Breakfast, lunch, snacks and beverages provided on both days of training
  • Exam Fee for CSM Certification
  • 2-year Membership to Scrum Alliance


  • Qualification for taking the ScrumMaster Certification exam.
  • Payment of your first two year dues for the Scrum Alliance
  • All slides and material used during the training
  • 16 SEUs from Scrum Alliance.
  • 14 PDUs from PMI


Get twice the value – attend again for more depth or to get a different perspective


The CSM exam is taken online and sent via email Scrum Alliance. You have 90-day access to take the exam and two attempts towards passing. The exam is in multiple-choice format.

99.1% of our students pass the CSM exam and you also have a second chance to pass if you need.


The 2-day (16-hour) CSM course is focused on consolidating Scrum values and practices. Immersed in group discussions, group assignments, real-life cases and group dynamics, you will learn:

  • Building successful and productive teams
  • Agile Culture values and principles
  • The Agile Manifesto
  • Scrum roles and responsibilities
  • Sprint planning, execution, review and retrospectives
  • Agile requirements analysis
  • Facilitation Techniques to use on a daily basis
  • Estimating and prioritizing product backlogs
  • Definition of Ready / Done
  • Acceptance Criteria
  • User Stories
  • Scrum in large organizations
  • Dealing with organizational impediments
  • Myths and Facts of Agile / Scrum
  • Team Building techniques


Knowledge21 is a global organization, present in the United States, Europe and Latin America,
focused on Digital Transformation of companies willing to embrace True Agile practices.

Our classes are dynamic, engaging and based on real scenarios. We do prefer group
discussions and creative thinking over the traditional slide-based lecture. We provide an
environment that facilitates the exchange of experiences between students and with the