Be a greater Scrum Master! Learn from a trainer with global experience how to manage conflicts in a dynamic and engaging class.
Conflicts will always exist. But with the proper tools provided by Conflict Management, you will resolve them effectively, transforming the conflicted environment into a collaborative one.
This brief email to share with you the pleasure of being now a certified scrum master, and also tell you again how much your program was inspiring and how it gave me lots of thoughts.
Thank you, and I look forward to meeting with you.
Thank you so much for the great training class.
I loved the experiences you shared, I am trying to use some of them in my personal and professional life.
Also, I have completed the CSM test and received the certification.
Thank you for a wonderful class. I took the exam on Saturday and passed 100 was my score!
Thank you for the class! It was a last minute decision and I’m so glad I did. You managed to fulfill the scrum requirements but also impart such valuable business knowledge. I was able to pass the test with 100%. I will be forever grateful.
All the best to you and your company!
All slides and material used during the training
Get twice the value – attend again for more depth or to get a different perspective
The one day (8-hour) Conflict Management course is immersed in group discussions, simulated activities, real-life scenarios and theory-based expositions, you will learn:
Empathy: using DISC to map the different profiles to deal with conflict
Knowledge21 is a global organization, present in the United States, Europe and Latin America, focused on Digital Transformation of companies willing to embrace True Agile practices.
Our classes are dynamic, engaging and based on real scenarios. We do prefer group discussions and creative thinking over the traditional slide-based lecture. We provide an environment that facilitates the exchange of experiences between students and with the trainer.
Through this class, you will understand what conflict is and how to handle different conflict situations as a mediator, using many given tools. You will experiment the tools in immersive simulated conflict situations. You will also understand other possible different roles.
Conflict situations are an important aspect of the workplace and of life in general. When conflict situations are poorly handled, they lead to lower productivity, unhappiness and other conflicts may arise.