Promotional Price
U$
1150.00
U$
995.00

Conflict Management

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World-Class Trainers

Digital Transformation Experts

Thousands

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More than 20 countries

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Be a greater Scrum Master!

Conflict situations are an important aspect of the workplace and of life in general. When conflict situations are poorly handled, they lead to lower productivity, unhappiness, and other conflicts may arise.

Learn from a trainer with global experience how to manage conflicts in a dynamic and engaging class

Conflicts will always exist. But with the proper tools provided by Conflict Management, you will resolve them effectively, transforming the conflicted environment into a collaborative one.

Through this class, you will understand what is conflict and how to handle different conflict situations as a mediator, using a number of given tools.

What Will You Learn?

1-day Conflict Management In-person Course
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  • Different conflict situations: 1×1, 1xN, NxN and NxNxN
  • The role of the mediator and other possible roles: facilitator, conciliator and arbitrator
  • Eliminate many of the hidden problems that the conflict brought to the surface
  • Empathy: using DISC to map the different profiles to deal with conflict
  • Body language: “read” beyond what is being said
  • Dealing with dysfunctional behaviors and possible reactions
  • Techniques on how to deal with the different conflict situations: strengths and weaknesses, merge, dot voting, buy a decision etc.
  • Non-violent communication: communicating effectively through conflict
Complete training schedule

RE-TAKE THE COURSE LATER AT NO CHARGE

Get twice the value – you can attend again within a year for more depth or to get a different perspective!

Investment

U$
1150.00
U$
995.00
invest in your career, future and success!
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WHAT IS INCLUDED

  • RE-TAKE THE COURSE LATER AT NO CHARGE
  • Training Materials
  • Breakfast, lunch, snacks and beverages provided on both days of training **

** Only for face-to-face training

Trainer (s)

What our clients say about Knowledge21 experience

"It was an eye-opening experience mostly due to the fact that our trainer Marcos had so much experience in the field. No question posted from the group stunned him. His real-life examples and tips to overcome real application challenges were/are priceless!"
JT
“It's time to expand knowledge and horizons. Thank you, Knowledge21 and the entire team that embraced reality with courage and faced the challenge of offering online training! May it be the first of many.”
PV (online)
"I enjoyed the fact that the trainer was so well rounded and well traveled that he had so much experience to share about past employers and their issues in relation to the use of agile methodologies. I absolutely loved the trainer and the knowledge sharing, as well as the group communication of sharing personal experiences and real-life scenarios."
TT
“It was an exclusive training. With interactions between participants and trainers, in addition to the participation of trainers from many places around the world.”
CB (online)
"Thank you for a wonderful two days. I appreciate your expertise and specially your passion. I’m hoping that I will have another opportunity to learn from you again."
MW
“I'd like to congratulate Knowledge21 for their excellent attitude of maintaining the course in an innovative way (online). Student interaction and participation was fantastic.”
RB (online)
“The dialogue dynamics between the Knowledge21 team was great, despite being remote, as was the feeling of being together with everyone. Everybody's participation contributed to a more entertaining and unique environment.”
AN (online)
“It was a very rich opportunity to be with experts from all over the world, in a single training session, which would be almost impossible in an in-person format.”
(online)
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Why Knowledge21?

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Knowledge21 is a global organization, present in the United States, Europe, and Latin America, focused on Digital Transformation of companies willing to embrace True Agile practices.

Our growing team of Agile Coaches and Certified Trainers have an extensive worldwide experience with the adoption of an Agile mindset by Teams, middle management and C-level. We trained 17.000 professionals in 21 countries, delivering 20.000 hours of coaching only in 2018.

Some global clients


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Please note that these Training dates may be subject to change

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