Promotional Price
U$
1150.00
U$
995.00

Conflict Management

gcon

World-Class Trainers

Digital Transformation Experts

Thousands

of certified professionals

More than 20 countries

Global Experience

Happiness

92 satisfaction (NPS)

Next Classes

Be a greater Scrum Master!

Conflict situations are an important aspect of the workplace and of life in general. When conflict situations are poorly handled, they lead to lower productivity, unhappiness, and other conflicts may arise.

Learn from a trainer with global experience how to manage conflicts in a dynamic and engaging class

Conflicts will always exist. But with the proper tools provided by Conflict Management, you will resolve them effectively, transforming the conflicted environment into a collaborative one.

Through this class, you will understand what is conflict and how to handle different conflict situations as a mediator, using a number of given tools.

What Will You Learn?

1-day Conflict Management In-person Course
  • Different conflict situations: 1×1, 1xN, NxN and NxNxN
  • The role of the mediator and other possible roles: facilitator, conciliator and arbitrator
  • Eliminate many of the hidden problems that the conflict brought to the surface
  • Empathy: using DISC to map the different profiles to deal with conflict
  • Body language: “read” beyond what is being said
  • Dealing with dysfunctional behaviors and possible reactions
  • Techniques on how to deal with the different conflict situations: strengths and weaknesses, merge, dot voting, buy a decision etc.
  • Non-violent communication: communicating effectively through conflict

Official Knowledge21 Training

This is official knowledge21 training and requires no evaluation. To get your certification, just attend two days of training and participate effectively.

RE-TAKE THE COURSE LATER AT NO CHARGE

Get twice the value – attend again for more depth or to get a different perspective within a year

Investment

U$
1150.00
U$
995.00
invest in your career, future and success!

WHAT IS INCLUDED

  • RE-TAKE THE COURSE LATER AT NO CHARGE
  • Training Materials
  • Breakfast, lunch, snacks and beverages provided on both days of training **

** Only for face-to-face training

Trainer (s)

What our clients say about Knowledge21 experience

Why Knowledge21?

Knowledge21 is a global organization, present in the United States, Europe, and Latin America, focused on Digital Transformation of companies willing to embrace True Agile practices.

Our growing team of Agile Coaches and Certified Trainers have an extensive worldwide experience with the adoption of an Agile mindset by Teams, middle management and C-level. We trained 17.000 professionals in 21 countries, delivering 20.000 hours of coaching only in 2018.

Some global clients

Please note that these Training dates may be subject to change

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