Be a greater Scrum Master! Learn from a trainer with global experience how to manage conflicts in a dynamic and engaging class.
Conflicts will always exist. But with the proper tools provided by Conflict Management, you will resolve them effectively, transforming the conflicted environment into a collaborative one.
Classes will be taught in English.
This brief email to share with you the pleasure of being now a certified scrum master, and also tell you again how much your program was inspiring and how it gave me lots of thoughts.
Thank you, and I look forward to meeting with you.
Thank you so much for the great training class.
I loved the experiences you shared, I am trying to use some of them in my personal and professional life.
Also, I have completed the CSM test and received the certification.
Thank you for a wonderful class. I took the exam on Saturday and passed 100 was my score!
Thank you for the class! It was a last minute decision and I’m so glad I did. You managed to fulfill the scrum requirements but also impart such valuable business knowledge. I was able to pass the test with 100%. I will be forever grateful.
All the best to you and your company!
All slides and material used during the training
Get twice the value – attend again for more depth or to get a different perspective
The one day (8-hour) Conflict Management course is immersed in group discussions, simulated activities, real-life scenarios and theory-based expositions, you will learn:
Empathy: using DISC to map the different profiles to deal with conflict
Knowledge21 is a global organization, present in the United States, Europe, and Latin America, focused on Digital Transformation of companies willing to embrace True Agile practices. From Startups to Fortune 500s, we help to transform organizations, working with teams and leaders, boosting productivity levels and using cutting edge techniques that allow our clients to design and deliver innovative products and services. Our clients represent a myriad of industries such as technology, media, energy, financial services, manufacturing, retail, and e-commerce. Our growing team of Agile Coaches and Certified Trainers have an extensive worldwide experience with the adoption of an Agile mindset by Teams, middle management and C-level. We trained 17.000 professionals in 21 countries, delivering 20.000 hours of coaching only in 2018.