• World-Class Trainers

    Digital Transformation Experts

  • More than 20 countries

    Global Experience

  • Thousands

    of certified professionals

  • Happiness

    92% satisfaction (NPS)

Be a greater Scrum Master!

Conflict situations are an important aspect of the workplace and of life in general. When conflict situations are poorly handled, they lead to lower productivity, unhappiness and other
conflicts may arise.

Learn from a trainer with global experience how to manage conflicts in a
dynamic and engaging class

Conflicts will always exist. But with the proper tools provided by Conflict Management, you will resolve them effectively, transforming the conflicted environment into a collaborative one.

Through this class, you will understand what is conflict and how to handle different conflict situations as a mediator, using a number of given tools.

 You will experiment the tools in immersive simulated conflict situations. You will also understand other possible different roles.

WHAT WILL YOU LEARN?

1-day Conflict Management In-person Course

Classes will be taught in English
  • Different conflict situations: 1×1, 1xN, NxN and NxNxN
  • The role of the mediator and other possible roles: facilitator, conciliator and arbitrator
  • Eliminate many of the hidden problems that the conflict brought to the surface
  • Empathy: using DISC to map the different profiles to deal with conflict
  • Non-violent communication: communicating effectively through conflict
  • Body language: “read” beyond what is being said
  • Dealing with dysfunctional behaviors and possible reactions
  • Techniques on how to deal with the different conflict situations: strengths and weaknesses, merge, dot voting, buy a decision etc.

EXAM DETAILS

This is official Knowledge21 training and requires no evaluation. To get your certification, just attend the training and participate effectively.

RE-TAKE THE COURSE LATER AT NO CHARGE

Get twice the value – attend again for more depth or to get a different perspective

Investment

$

995.00

invest in your career, future and success!

WHAT IS INCLUDED

  • RE-TAKE THE COURSE LATER AT NO CHARGE
  • Printed Materials
  • Breakfast, lunch, snacks and beverages provided on both days of training

Trainer

Rodrigo Toledo

Certified Scrum Trainer (CST), PhD at INRIA, France, M.Sc. at PUC-Rio, Accredited Kanban Trainer (AKT), and Management 3.0 facilitator. Rodrigo co-founded Knowledge21.
Since 2008, he has been teaching agile methods in Brazil. He has organized events like Agile Brazil (2009/10/11/12), and he has given training for more than 3000 professionals in Scrum, Kanban and Agile practices.

WHY KNOWLEDGE21?

Knowledge21 is a global organization, present in the United States, Europe, and Latin America, focused on Digital Transformation of companies willing to embrace True Agile practices.

Our growing team of Agile Coaches and Certified Trainers have an extensive worldwide experience with the adoption of an Agile mindset by Teams, middle management and C-level. We trained 17.000 professionals in 21 countries, delivering 20.000 hours of coaching only in 2018.

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All Classes

* Please note that these Training dates may be subject to change

North America

Europe

South America

Some global clients

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