Conflict situations are an important aspect of the workplace and of life in general. When conflict situations are poorly handled, they lead to lower productivity, unhappiness and other
conflicts may arise.
Conflicts will always exist. But with the proper tools provided by Conflict Management, you will resolve them effectively, transforming the conflicted environment into a collaborative one.
Through this class, you will understand what is conflict and how to handle different conflict situations as a mediator, using a number of given tools.
You will experiment the tools in immersive simulated conflict situations. You will also understand other possible different roles.
1-day Conflict Management In-person Course
Get twice the value – attend again for more depth or to get a different perspective
Certified Scrum Trainer (CST), PhD at INRIA, France, M.Sc. at PUC-Rio, Accredited Kanban Trainer (AKT), and Management 3.0 facilitator. Rodrigo co-founded Knowledge21.
Since 2008, he has been teaching agile methods in Brazil. He has organized events like Agile Brazil (2009/10/11/12), and he has given training for more than 3000 professionals in Scrum, Kanban and Agile practices.
Knowledge21 is a global organization, present in the United States, Europe, and Latin America, focused on Digital Transformation of companies willing to embrace True Agile practices.
Our growing team of Agile Coaches and Certified Trainers have an extensive worldwide experience with the adoption of an Agile mindset by Teams, middle management and C-level. We trained 17.000 professionals in 21 countries, delivering 20.000 hours of coaching only in 2018.